FREQUENTLY ASKED QUESTIONS

Your practice management software is designed to handle various aspects of your practice while OneSpot is specialized in managing the insurance side of your business. While your PMS covers a broader spectrum of tasks, OneSpot is dedicated to providing in-depth visibility and control over your insurance processes. This specialization allows us to offer insights and features that may not be available in your PMS, enhancing the efficiency and effectiveness of your insurance-related operations.

No. OneSpot primarily focuses on enhancing the biller's ability to manage the insurance side of your business effectively. However, it also offers visibility to other team members within your practice who need to monitor billing activities, opportunities, and potential challenges. So, while it's centered around the biller, it benefits the entire practice by providing valuable insights and control.

Yes. OneSpot provides a secure platform for centralizing documents, portal login credentials, notes, and other vital information related to your insurance management. Say goodbye to scattered spreadsheets, sticky notes, and relying solely on individual knowledge.

OneSpot includes a comprehensive knowledge base with essential payer details such as phone numbers, website information, appeal processes, and critical deadlines including timely filing, corrected claims, and appeals. Additionally, it offers the flexibility to input your practice-specific documentation, reducing the reliance on one person for all the knowledge. This feature ensures that your entire team has access to vital information, promoting efficiency and collaboration.

• A summary of claims organized by age, including the number of claims, the total amount, and percent of total AR.
• A clear view of which claims are at risk and need the most attention.
• Notations that a claim was denied, rejected, or under appeal and is still actively being worked on.
• Multiple ways to filter and organize claims:
  • By Age (most PMSs have this but require the biller to do multiple searches to find it.)
  • By Status (active, denied, rejected, under appeal)
  • By Timely Filing Deadline
  • By Last Worked
  • By Service Date
• Payer, clearinghouse, and portal information (phone number, website, credentials, deadlines). These are found within the claim detail. No need to leave the claim to find it!

OneSpot encompasses a range of claim scrubbing rules, including those that are universally applicable to all payers and others that are specific to individual payers. These rules cover areas such as missing and required data, invalid formats, modifier rules, and bundling alerts.

Absolutely. OneSpot allows you to create personalized scrubbing rules that are specifically designed for payers in your region.

OneSpot will display errors and warnings in a user-friendly format, providing clear guidance to the biller on which fields require correction.

Yes. OneSpot is able to integrate with cloud-based Practice Management Systems. OneSpot will take the data from your software and will populate your instance of OneSpot. This enables your billing team to start managing your insurance billing process immediately.  

Yes. OneSpot is cloud-based. This means you can access it from anywhere with an internet connection, allowing for greater flexibility and ease of use. No need for local installations or updates – everything is securely stored and managed in the cloud.

OneSpot will not replace your clearinghouse. While it offers a range of valuable features, it does not include the capability to submit claims. Your clearinghouse will continue to serve that specific function while OneSpot complements your practice with other essential tools and functionalities.

Yes. OneSpot supports all insurance payers, which includes both medical and vision claims. You can confidently use our software for a comprehensive range of insurance-related tasks across various payer types.

You can contact our dedicated support and sales team for any questions or inquiries you have about OneSpot. We are here to assist you and provide the information you need to make the most out of our software. Please feel free to reach out to us at [email protected], and we'll be happy to help.

OneSpot currently supports RevolutionEHR, Crystal PM, and OfficeMate. If we don’t currently support your PMS, email us for an update when yours will be supported next!

No, there is no setup fee to get started with OneSpot. We believe in a transparent and straightforward pricing model, so you can begin using OneSpot without any additional upfront costs. You'll only pay for the subscription or usage as per your chosen plan.

No, you're not required to subscribe to all the modules available in OneSpot. We offer an à la carte approach, allowing you to choose and subscribe to the specific modules that best suit your practice's needs. While individual module subscriptions are available, we recommend considering the full suite, as it often provides the most comprehensive benefits to optimize your practice. However, the choice is ultimately yours, and you have the flexibility to tailor your subscription to match your unique requirements.

Yes. You can cancel your OneSpot subscription at any time. 

No. We believe in providing flexibility to our users, and there are no long-term commitments. You can try it out without worrying about being locked into a contract, and if it doesn't meet your needs, you can cancel whenever you choose. Your satisfaction is our priority.

Setup is minimal. OneSpot was designed for efficient configuration, and whenever possible, we've built it to automate much of the process. Our dedicated support team will work closely with you to ensure that the setup is efficient and tailored to your specific requirements. We are committed to making the process as smooth and user-friendly as possible.

Not at all! OneSpot was designed to be intuitive. Whether you're a novice or an expert biller, you'll find it very easy to get up and running in no time. We've prioritized user-friendliness to ensure a smooth learning curve for all users.